2 to 6 h
average latency when detection relies on daily rounds or BI exports. Unacceptable on DC in retail sites.
Module · Alerts
Detect faults
before your customer does.
Email or SMS, per-technician on-call routing, translated manufacturer codes, customizable SoC thresholds. Your field teams act on a reliable signal — not an angry customer call.
The problem
The worst incident signal is a customer calling
Beyond a few dozen chargers, faults become statistical. The question is no longer « will it break? » but « how long until we know? ». And as long as we know after the customer, we've already lost control.
Stalled SoC
The charger 'charges' but the vehicle receives nothing. From OCPP logs, everything looks fine — exactly the blind spot of naive systems.
Cryptic codes
Manufacturer codes are unreadable without the spec sheet — your technician loses 15 minutes translating before acting.
What's monitored
Four event families, no blind spot
More than raw detection: business rules built for the real life of a charger fleet.
Disconnected chargers
A charger no longer responding on OCPP — detection in minutes rather than hours. Stops you from discovering the outage via an unhappy customer call.
Chargers in error
Standard OCPP errors and manufacturer codes (Alpitronic, Delta, Siemens, Kempower, Legrand, Schneider, Alfen…). No drowning in logs.
No SoC progress
You set your own thresholds — for example: « if SoC < 40% and no progress for 20 minutes, notify ». Catches the charger that 'charges' without sending anything to the vehicle.
Manufacturer error codes
From the daily volume of OCPP exchanges across your chargers, the module identifies and translates manufacturer codes — your technicians know what the alert means before they've even opened the console.
Channels & recipients
The right technician, on the right channel, at the right time
Multiple recipients per alert type. Readable formatting straight in the on-call technician's inbox.
SMS
For critical alerts that can't wait for an inbox to open. Especially outside business hours.
Per-technician routing
Fine selection of one or more recipients for each alert type. Weekend on-call isn't the same as weekday on-call.
Per-site routing
Each depot, each site has its own local team. Alerts from a given site go to the technicians assigned to it.
In the UI
The alerts console in real time
Filterable list by priority, source type, period. One-click acknowledgment, direct link to the maintenance record of the affected charger.
How it works
Four steps to flip into proactive mode
Step 01
Choose events to monitor
Selection in a dedicated console: disconnections, errors, SoC thresholds, incident types. Enable/disable per site, per charger group.
Step 02
Define thresholds & conditions
For each alert type, your criteria: minimum error duration, SoC level, manufacturer codes to surface.
Step 03
Define recipients
Email, SMS, or both. Routing per technician, per group, per site. Respects on-call schedules.
Step 04
Loop back to maintenance
Each alert attaches to the maintenance record of the relevant charger. Incident history stays available to prepare the next field visit.
Who it's for
Built for those with commitments to keep
Maintenance teams
You manage a geographically dispersed fleet and can't afford to discover faults via end users.
B2B support
You have contractual SLAs with your clients — and you want to detect issues before they call.
Multi-site operators
You supervise dozens of sites for different clients — each site needs its own on-call routing.
Observed results
What changes when you flip reactive to proactive
Minutes
instead of hours
Near real-time detection of disconnected chargers — no waiting for the daily round.
Zero
fault signalled by clients
Your technicians intervene before the user picks up the phone.
SLA
sustainable
Contractual commitments measurable and held. Proof via the Availability dashboard.
< 5 min
to configure a rule
Dedicated no-code console. No support ticket to tweak a threshold.
Paired with the Availability dashboard, the alerts module closes the loop: real-time detection + historical proof of SLA compliance. Your sales team can finally promise service commitments in front of a demanding B2B client.
Still discovering faults via end users?
Spend 20 minutes with us on your fleet and maintenance process — we'll show you how to shift to proactive detection.
Book a demo